This Refund & Cancellation Policy applies to all payments made on jilla360.com including shop registration fees, premium listings and advertisement charges.
1. Shop Registration Fee
- Registration fees are collected via Razorpay at the time of shop onboarding.
- If a shop is rejected by our admin team during verification, the registration fee will be refunded in full within 7–10 business days to the original payment method.
- If a shop is approved, the registration fee is non-refundable.
2. Premium Listings & Advertisements
- Premium listing and advertisement fees are non-refundable once activated.
- If we are unable to publish your advertisement due to a technical error on our side, we will either extend the campaign or refund the pro-rated amount.
3. Cancellation
You may cancel a pending shop registration before verification is completed by writing to support@jilla360.com. Once verification has started, cancellation is not guaranteed.
4. Duplicate or Failed Transactions
If you were charged twice for the same order or your amount was debited but the order did not complete, contact us within 7 days with your Razorpay payment ID. Verified duplicate charges will be refunded within 5–7 business days.
5. How to Request a Refund
- Email support@jilla360.com.
- Include your registered mobile number and Razorpay payment ID.
- Briefly describe the reason for the refund request.
6. Processing Time
Approved refunds are initiated within 3 business days and typically reflect in your account within 5–10 business days, subject to your bank / card issuer.
7. Contact
For any refund-related question, contact us at support@jilla360.com.