This Privacy Policy describes how Jilla360 ("we", "our", "us"), operating the website jilla360.com, the Jilla360 Android app (com.jilla360.userapp) and related mobile web apps (the "Service"), collects, uses, and shares information about you.
1. Information We Collect
- Account information: mobile number, name, email, password, role (Customer, Shop Owner, Field Executive, Admin).
- KYC & shop data: ID documents, selfie, bank details, shop name, address, photos, category and location coordinates provided during onboarding.
- Payment data: transaction identifiers processed via Razorpay. We do not store card numbers, CVV or UPI PINs.
- Review content: star ratings and written comments you post about shops, shown publicly on the shop's page.
- Usage data: device information, IP address, log data and basic analytics used to operate and improve the Service.
- Device permissions in the Android app: the app may request location (to show nearby shops), camera (to scan shop QR codes and upload photos or documents) and file storage (to upload documents). Information entered in the app is processed through jilla360.com as described above.
2. How We Use Information
- To create and secure your account and verify your identity.
- To list shops, process registration fees, commissions and settlements.
- To provide customer support and send service notifications.
- To detect fraud, enforce our Terms and comply with applicable law.
3. Sharing of Information
We share information with payment processors (Razorpay), cloud hosting and database providers, and authorities where required by law. We never sell personal information to third parties for advertising.
4. Data Retention
We retain account, shop and transaction data as long as your account is active and as required by tax, accounting and legal obligations.
5. Your Rights
You may request access, correction, or deletion of your personal data by writing to us at the address below. KYC and transaction records required by law may be retained even after account closure.
Account Deletion
If you are a customer and want to delete your account and all associated data (profile, reviews and login details), send an email to support@jilla360.com with the subject line "Delete my account" from the email address registered with your account. We will verify your identity and permanently delete your account within 30 days, and will confirm once the deletion is complete.
6. Security
Data is transmitted over HTTPS and stored on managed cloud infrastructure with row-level access controls. No method of transmission over the Internet is 100% secure.
7. Children
The Service is not intended for users under 18 years of age.
8. Changes
We may update this policy from time to time. Continued use of the Service after changes indicates acceptance.
9. Contact
Questions about this Privacy Policy? Email support@jilla360.com.